Q: How do Tervis Tumblers “Work Like Magic?”
A: Our tumblers’ unique, double-wall construction, combined with first-rate materials and Tervis’ high-tech ultrasonic sealing process, creates drinkware that literally keeps cold drinks colder and hot drinks hotter for longer. Additionally, condensation is virtually eliminated, so there are no rings left on furniture. Tervis Tumblers are so durable, they are dishwasher-, microwave-, and freezer-safe, and come with a lifetime guarantee.

Q: What are they made of that makes them so clear and durable?
A: Tervis Tumblers are made of top-quality, virgin polycarbonate, which gives them the clarity of glass, yet makes them virtually indestructible.

Q: What is the artwork inside the tumbler made of?
A: The majority of our emblems are embroidered patches that are custom-made to include up to seven colors. We can also produce artwork as custom vinyl graphics.

Q: How long does it take to produce a custom order?
A: From the date we receive your order and your artwork, it takes four to six weeks to create Tervis Tumblers with embroidered emblems; two to three weeks for vinyl graphics.

Q: What's the preferred method of receiving artwork from customers?
A: Emailing your files to custom@tervis.com is the fastest, most efficient method. Accepted file formats include: Tajima files with a .DST extension, Freehand (FH5, FH7, FH8, FH9), Adobe Illustrator, through 10 (AI/EPS), GIF, JPEG, TIFF, and BMP. If you use CorelDraw, please convert sketches to a JPEG file with at least 200 dpi resolution. Be sure to supply PMS/Pantone color numbers if available.

Q: Will I see a proof of my artwork before my order is produced?
A: Yes. Our art department will email you an electronic proof of your emblem or graphic approximately five working days after Tervis receives it.

Q: Can I get a tumbler sample with my emblem or graphic?
A: Samples are available for a minimum charge. Please call 1-866-382-1963 for details.

Q: Is there a minimum order requirement?
A: There is a minimum required order of 100 emblems; however, customers do not have to order all 100 tumblers in their initial order. If you pre-purchase your 100 emblems, Tervis can either store the balance of your emblem inventory until your next order or send them to you.

Q: Can I supply my own artwork to be inserted into the tumblers?
A: Yes, provided that your artwork meets our size specifications (flat and no larger than 2 ½ inches x 2 ½ inches). Photographs and business cards are popular customer-supplied materials. You can ship them to Tervis and our factory will permanently seal them inside your tumblers.

Q: What payment terms does Tervis accept?
A: Tervis Tumbler invites customers to fill out a credit application to set up payment terms. Large orders may require a 50 percent deposit. We also accept payment via check, MasterCard, Visa, or Discover without valid credit application. Prepayment of order is required prior to shipment.

Q: How can I get a quote for customized Tervis Tumblers?
A: Simply clicking Request a Quote on this website is the fastest, most convenient way to receive a quote. You can also call us toll-free at 1-866-392-1963, Monday-Friday, Eastern Standard Time, to speak with a sales representative.